Terms & Conditions

Panama Your Way strives to deliver the best possible customer experience. If at any point you have a question or concern about our service or if you need to change or cancel your reservation, please contact us as soon as possible.

PYW Guides & tips/gratuities

We have a small and wonderful team of guides, drivers and concierge who work hard on giving you the best service. If you enjoy yourself, do not forget to show your appreciation. Generally tipping in Panama is between 10 and 15%.

Payments

All our services are payable in full upon booking.

For some Custom Multi-day Packages we may take the reservation with a deposit (deposit amount will be determined during the booking process). In those cases, the balance (full payment) is due 10 days prior to the date of the first service.


Detailed Terms & Conditions

HOTEL MEET & GREET
Our driver/guide will meet with the clients in your hotel lobby or in the hotel designated area for meet & greet. They will hold a name sign with the full name of the person that appears on the booking confirmation. If you are not at the designated meeting point by the time of your tour, Panama Your Way reserves the right to cancel your tour without providing a refund. However, we will always try our best to locate you at the meeting point.

AIRPORT MEET & GREET
Our driver/guide will meet with the clients inside the terminal building, at the arrivals hall, in the designated area for meet & greet. He will hold a name sign with the full name of the person that appears on the booking confirmation.

LUGGAGE LIMITS
For all transfers a maximum one (1) standard size luggage & one (1) carry-on item per person is included. Please notify us if you have extra luggage. Additional fees may be applicable. 

CHANGES & CANCELLATIONS BY CLIENTS
We offer a free and simple cancellation policy for all our day tours bookable online:
– For a full refund, you must cancel at least 48 hours* before the start time.
– If you cancel less than 48 hours* before the tour start time, the amount you paid will not be refunded.
– Any change requests made less than 48 hours* before the tour start time might not be accepted.

DELAYED AND CANCELLED FLIGHTS
If your flight is cancelled or delayed, contact us as soon as possible and we will try to arrange and reschedule the transfer accordingly. Fees may apply, details are outline below. If we do not receive any notice and you are not at the meeting point within the designated time frame, Panama Your Way℠ reserves the right to cancel your transfer without providing a refund. However, we will always try our best to locate you at the meeting point.

TOURS CANCELED OR POSTPONED BY PANAMA YOUR WAY℠
Occasionally, tours are canceled or postponed due to weather, mechanical failure, or other unforeseen events. Should this occur, we will attempt to contact you about the changes and inform you about the refund or exchange procedures. In the case of a cancellation of your tour by Panama Your Way℠, we will refund 100% of the price paid for your tour or schedule you for another tour if possible.

REFUNDS
Day tours & transfers for up to 12 travellers:
Cancellation penalties will be calculated based on the time the cancellation notification is received:
– 48 hours* or more prior to service date: 100% refund (FREE CANCELLATION) – cancel for any reason and get a full refund to your original form of payment without paying any additional fees.
– Less than 48 hours*: no refund

Pre-assembled Multi-day Tours for up to 12 travellers:
Cancellation penalties will be calculated based on the time the cancellation notification is received:
– Free cancellation: travelers have up to 48 hours after making the booking to cancel for any reason and get a full refund to their original form of payment without paying any additional fees.
– 11 days or more prior to the first service date: 95% refund of the package total price (5% cancellation penalty fee)
– 10 days to 48 hours* before the first service: 50% refund of the package total price (50% cancellation penalty fee)
– Less than 48 hours*: no refund

Custom Vacation Packages and Groups of 13 guests and up:
Cancellation policy and penalty fees will vary on each individual package and will be communicated on our quote/contract.

To cancel and request a refund for a tour, please contact us by email: info@panamayourway.com.

*Cut-off times are based on Panama’s local time.

TOUR EXCHANGES
No tour exchanges are offered. While in some extreme cases we may offer this service (such as when a tour is cancelled by us), it is not guaranteed and often impossible. Contact us directly to inquire about tours exchanges. Fees may apply.


Disclaimer

Liability limits and policies on Panama Your Way

In the country of Panama, Panama Your Way℠ operates as Tour Istmo Panamá, a licensed travel agency and tour operator subsidiary of Panama Exotica SA.

Acts of God & “force majeure”
PANAMA YOUR WAY℠ & TOUR ISTMO PANAMA ARE NOT LIABLE for acts of God, fire, acts of government or other authorities, wars, civil disturbances, riots, terrorist acts, strikes, thefts, pilferage, pandemics, epidemics, quarantines, dangerous incidents on water, land, and air travel, and OTHER SIMILAR ACTS OR INCIDENTS BEYOND ITS CONTROL.

Accidents and incidents that occur outside of vehicles
Any incidents or accidents that may lead to injury or death that occur outside of the vehicle will NOT be covered by our or our partners insurances. It is strongly recommended that each traveler has his/her own travel insurance.

Traveler’s Representations
The traveler represents that neither he or she nor anyone traveling with him or her has any physical or other condition or disability that would create a hazard to himself or herself or others that partake on the transfer or tour.

Suppliers, Partners and Third Parties
PANAMA YOUR WAY℠ & TOUR ISTMO PANAMA have established along the years business relationships with handpicked suppliers, partners and third parties to provide a wide variety of services and to assure the quality of service you will receive. Although with all our efforts and commitments to make sure they comply to our high standard of quality, we have NO CONTROL over them. Therefore, PANAMA YOUR WAY℠ & TOUR ISTMO PANAMA will NOT BE HELD LIABLE for any property damage, personal injury or death, that may occur due to any act or omission of such supplier, partner or third party and also defects in or failures of any aircraft, vessel, automotive vehicle, or other means of transportation that is not under our control.

Optional Activities that may hold risk and danger
Optional activities may be available at some of the locations you will visit in the course of a tour. Some of these optional activities may carry a risk of serious personal injury. These activities may include but not necessarily limited to: (a) snorkeling or scuba diving; (b) horseback riding; (c) canoe or kayaking; (d) white water rafting, (e) ziplining, among others. You should be aware that your personal safety cannot be guaranteed. Should you elect to participate in such activities while you are on tour, you are free to do so. However, you must understand that such participation will be at your own risk and that PANAMA YOUR WAY℠ & TOUR ISTMO PANAMA. WILL NOT ASSUME RESPONSIBILITY FOR YOUR SAFETY. Under these terms, travelers under the age of 18 are required to have the consent of the parent or guardian whether they are traveling together or not.

Applicable Law
This agreement shall be construed, interpreted, and enforced in accordance with, and shall be governed by, the laws of the Republic of Panama.

  • Secure payments
  • Satisfaction guaranteed
  • Worry-Free cancellation
  • Tailor-made
  • Be safe and secure
  • Certified guides
  • Fully insured for your peace of mind